Your Initial Consultation

Full audiometric hearing assessment including speech discrimination testing where necessary Examination of ear and auditory canal using video camera technology full Explanation and discussion of the results Lifestyle assessment Independent advice on the most appropriate hearing system to meet your personal objectives Hearing evaluation with an appropriate solution to meet your current and future needs A copy of your audiogram for you to keep for your reference Reports to your G.P. or E.N.T. specialists if required

Initial fitting and programming of the hearing instrument using computerised sound samples to imitate “real-life” situations such as restaurant back ground noise and street noise Programming/setting of hearing instrument parameters to suit individual needs using our world class “speech mapping” system – this ensures you receive the maximum speech enhancement in all listening situations Full instruction on use and care of the instrument, including cleaning and simple maintenance Appointments made for follow-up and to adjust hearing aids once you have had your settling in period with your new devices.

You will receive a courtesy call 2 – 3 days after your fitting to check that there are no issues 1 week after fitting the hearing instrument we will see you again to discuss your progress. At this stage we will carry out any necessary fine tuning or adjustments to suit your personal requirements A further 2-3 weeks after the fitting we will normally see you again to further discuss your experiences with the hearing instrument and make adjustments where necessary A further check in two months allows us to ensure that you are completely satisfied

We offer 2 after care options – Hear for Life where any further adjustments to the hearing instruments or advice about their use is free of charge with an unlimited number of appointments for the life of the hearing devices. Or through our Self Managed Aftercare program where you pay per visit after the initial trial period has finalized. Once you have purchased the instrument(s) you will be covered by the manufacturer’s warranty for a minimum of two year period. This can be extended up to 5 years depending on the hearing aids selected and the warranty package which was purchased. We offer an ongoing repair and cleaning service to all our patients. You will be contacted twice a year and offered an appointment to see us for a routine check ups. It is advisable to have your hearing and tested at the very least annually to check for any changes. We will keep you up to date with any new technology and invite you to our technology open days where you will be able to see what new devices, upgrades and treatments are available.