Standard Terms
The terms set out below are our standard terms for the supply of hearing devices. The terms set out below do not affect your statutory rights as a consumer.
Note that within six weeks from date of supply at least one further personal consultation will be provided without charge to assess progress and to offer further assistance if required. In the event that a hearing device has been supplied following an evidenced based hearing test and which is not satisfactory quality, does not perform as agreed or is not fit for purpose that was described during your consultation then monies will be refunded in full or exchanged at full value for another hearing aid(s) subject to the following exclusions:
If you wish to return a hearing aid that is of satisfactory quality and which was correctly described and supplied to you, you may do so, providing the device is in good condition and is returned within 60 days from the date of first fitting. We will process full refund, including any deposit paid at time of hearing aid order.
Statutory Registration
All hearing aid dispensers are required to be registered with the Health and Care Professions Council (HCPC) and are required to follow their standards of conduct, performance, ethics and proficiency.
For more information please contact the Health and care Professions Council, Park House, 184 Kennington Park Road, London SE11 4BU; Tel 020 7582 0866; Web www.hcpc-uk-org or request to see copy of the Councils Code of Practice from your dispenser.
None of the foregoing affects your statutory rights under the Sales of Goods 1979 Act as subsequently amended, guidance on which can be obtained from your local Citizens Advice Bureau or Trading Standards Office.
Replacement Hearing Aids Purchased Elsewhere
Acceptance Criteria
Hearing Clinic UK may, at its sole discretion, accommodate replacement hearing aids obtained from third parties, including those supplied through insurance claims, provided that such devices are assessed and confirmed as fit for purpose by a Hearing Clinic UK audiologist for the client’s specific hearing requirements.
Fitting Protocol and Fees
All externally purchased or supplied replacement hearing aids must be fitted in accordance with Hearing Clinic UK’s clinical protocols. A non-refundable fitting fee of £150 will apply for this service.
Servicing, Repairs and Adjustments
Hearing Clinic UK will not service, repair, or adjust any hearing aids that have been purchased elsewhere, donated, or replaced, unless those devices have first been vetted and fitted by a Hearing Clinic UK audiologist.
Aftercare Validity
Failure to have externally sourced hearing aids vetted and fitted by a Hearing Clinic UK audiologist will result in the immediate invalidation of any remaining aftercare associated with the client’s 5-year aftercare package.
